We were skeptical based on so many negative reviews. Been seeing Dr. Phlaum about 20 years. Decided to give them a chance before leaving. Talked to Meagen at the front desk and felt good about it so had our annual appointment today with Dr. Jackson. He was kind, so personable and professional, knowledgeable and spent all the time with us we needed. Yes they recommended new options /tests that Dr. Phlaum did not but that makes sense for curremt times. No pressure on us to accept . Our cost was comparable to any other office and we were glad we gave them a chance today and we will come back.